Terms of Service

1. Acceptance of Terms

By accessing and using Tutelage online tutoring services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, you should not use our services.

2. Description of Service

Tutelage provides online tutoring services connecting students with qualified tutors across various subjects and academic levels. Our platform facilitates:

One-on-one tutoring sessions
Educational content and resources
Progress tracking and assessment
Communication tools between students and tutors
Scheduling and payment processing

3. User Accounts and Registration

To access our services, you must create an account and provide accurate, complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use
Ensuring all information provided is current and accurate

4. Acceptable Use

You may use our services for lawful educational purposes only. You agree not to:

Violate any applicable laws or regulations
Share inappropriate, offensive, or harmful content
Interfere with or disrupt our services
Attempt to gain unauthorized access to our systems
Use our platform for commercial purposes without permission
Harass, abuse, or harm other users or tutors

5. Tutoring Sessions

All tutoring sessions must be conducted professionally and respectfully. Both students and tutors are expected to:

Maintain appropriate and respectful communication
Arrive punctually for scheduled sessions
Come prepared with necessary materials
Focus on educational objectives during sessions
Report any issues or concerns promptly

6. Payment Terms

Payment for tutoring services is due as agreed upon during booking. Our payment terms include:

All fees must be paid before or at the time of service
Accepted payment methods are clearly displayed
Refunds are subject to our refund policy
Late payments may result in service suspension
Price changes will be communicated in advance

7. Cancellation and Refund Policy

Our cancellation and refund policy includes:

Sessions may be cancelled up to 24 hours in advance for a full refund
Late cancellations (less than 24 hours) may incur charges
No-shows will be charged the full session fee
Technical issues on our end will result in full refunds or rescheduling
Refund requests must be submitted within 7 days of the session

8. Intellectual Property

All content provided through our platform, including educational materials, software, and design elements, is protected by intellectual property laws. Users may not:

Copy, distribute, or reproduce our content without permission
Use our trademarks or logos without authorization
Reverse engineer or modify our software
Create derivative works based on our content

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

10. Limitation of Liability

Tutelage shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services, including but not limited to:

Loss of profits or revenue
Loss of data or information
Technical failures or interruptions
Actions of third-party tutors or users

11. Termination

We reserve the right to terminate or suspend your account and access to our services at any time, with or without notice, for conduct that we believe violates these terms or is harmful to other users or our business.

12. Governing Law

These terms shall be governed by and construed in accordance with applicable laws. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the appropriate courts.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Website: www.tutelage.techtraverse.com